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Book Review of Coping With Difficult People

Coping With Difficult People


6 tapes. Including Introduction; Behavior Blindness/Negative Cycles; Hostile Aggressives:Sherman Tanks; Hostile Aggressives: Snipers; Hostile Aggressives: Exploders; Indecisives; Complainers; Negativists; Silent & Unresponsive Clams; Expert Know-It-Alls; Super-Agreeables; Conclusion (12 "instructions")