Carole T. (CatTrix58) reviewed on 9/16/2007

Helpful Score: 2

This is one funny book. If anyone needs to know why our 911 operators 'goof up' or seem agitated when a person calls for help....just read this little book. You will fell like sending all 911 operators a sympathy card and have a deeper appreciation for both their calm when answering and for keeping the job longer than 24 hours!

CatTrix58

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