Maribeth D. reviewed on 8/16/2009 + 9 more book reviews

This book was eye opening when I first read it. It helped me to identify other people's defense mechanism verbally and realize that that it didn't mean I was right, in the case of flattery, or wrong. I lost my copy and am pleased to have this on hand as a reference to try and dissect a difficult relationship at work or in the community. It helps me to better understand how to more effectively communicate.

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