If you need to refund a credit from a swap for a book you have sent, you can click the button on the Request Details page (accessible from the transaction for the book in your Transaction Archive).

If refunding for a swap, is important to use the Give refund button (and not just give a credit directly) for two reasons:

• It records the refund on the sender's account, which is tantamount to a "resolved" status for that problem
• It also refunds the Free Swap or Swap Fee that was used for the request (this is not true if credit is given back directly)
   

To refund credit to a requestor:

• Click Transaction Archive linked from the menu under "My Account " to go to your Transaction Archive
• Locate the transaction for a book you sent
• Click the Request Details link on the right side of the transaction
• On the next page, click
  • The credit value for the swap (1 credit for a bound book, 2 for an audiobook) will be refunded to the requestor. If a Swap Fee or Free Swap was used, that will also be refunded.
  • The button will disappear from the transaction.
  • If you don't see the Give Refund button, that means that you do not have credits in your account.  When you get credits, the button will re-appear.

In order to give credits to other members without using the GIve Refund button, you must first have received at least 2 books from PBS.  Once you have received two or more books, the option will be available for you.

Related Links:

How do I give credits to other members?
What are PaperBackSwap Friends?
PaperBackSwap Friends