If you have agreed to a Box-O-Books swap and the other Boxer's books don't arrive (or if the swap is not marked mailed by a week after it was accepted), you should contact the other Boxer using the Personal Message button on the swap, to ask if the Box was mailed (or when it might be mailed).

• If a Box-O-Books is lost in the mail, the Boxer who sent the lost books can compensate the other Boxer by (1) offering replacement books (2) offering credits for the unreceived books or (3) a combination of (1) and (2).
  • When the swap has been settled however the two Boxers agree the Box can be marked received.
• If both Boxers agree that no compensation for the unreceived box is necessary, the box can be marked received OR we can be contacted to move the swap to completed status
  • The Boxer who did not receive needs to be the one to ask for us to move the swap to completed, to confirm that he or she consents to this without compensation
• If the Boxer who did not receive wants compensation and the Boxer who sent the "lost" books does not give it, the Boxer who did not receive should contact us.
  • In this case, we wil move the swap to completed and the Boxer who did not receive can leave Boxer feedback about the swap. 
  • The Boxer who is refusing to settle the swap will not be allowed to leave feedback at that point - if no feedback has been supplied then positive feedback will be supplied from that side of the swap if we move it to completed status without compensation to the Boxer who wants compensation.

If the other Boxer does not respond to your Personal Message within a week, you should contact us and we will look into the situation.

Related Links:

If there is a problem with the books in a Box-O-Books you receive...