This happens for one of three reasons:

• You Posted the book twice

  • using different ISBNs
  • OR posted one or both copies as a non-ISBN item
  • OR posted the same ISBN again after accepting a request for the first one you posted.
  • OR filled the Post Multiple Books form with ISBNs for the same book twice 

What to do in this case: If you used two different ISBNs (or one ISBN and one non-ISBN listing), you should accept the request for the correct listing. If you posted the same ISBN twice, you should complete the first request and decline/cancel the second if you do not have two copies of the book.

• OR: Two copies of the book were posted simultaneously when you posted the book.
  • This can be caused by a server hiccup OR by your clicking "Post book" or "Refresh" while the book-posting was in process. 

If this is the case, you can just choose one of the requests to accept, and decline the other one. If you aren't sure about this, you can contact us using the "feedback" button on the Contact Us page for help.

• OR: The requestor submitted two simultaneous requests

  • This usually happens when the requestor clicks again to request the book when the Request button reads "processing..."

If this is the case, you can just choose one of the requests to accept, and decline the other one. If you aren't sure about this, you can contact us using the "feedback" button on the Contact Us page for help.

What to do if you get two requests for the same ISBN :

• You can simply accept one request, and decline the other by clicking
  • When you decline, the extra book will be removed from your bookshelf.
  • If you used two different ISBNs , be sure to accept the request for the book that was listed correctly/that matches the book you have - and decline the other one.

• If the book is on a WIsh List and involved in a pending offer:
  • Wait for the book to be requested. 
  • Accept the first request
  • Decline any extra requests by clicking
  • Doing this will remove the extra copies from your account. 
  • You will have a chance to explain what happened to the requestor when you decline a request. 

   

Related links:

How to remove a book from your Bookshelf
Solutions to common Book Posting Problems